Shipping Policy

Important Overview:

• Daily Order Deadline: Purchases completed before 4:00 PM (EDT) are handled the same business day. Orders placed after this time will move into processing on the next working day.
• Preparation Time: Orders are prepared within 0-2 business days (Monday to Friday). During peak seasons or unforeseen circumstances, this timeframe may be slightly longer.
• Transit Time: Once dispatched, delivery takes between 5-9 business days (Monday to Friday), depending on location and courier operations.
• Shipping Cost: We provide free shipping across the United States on all orders.

Fulfillment & Shipping Process
After placing an order, you will receive a confirmation email indicating that your purchase has been successfully received. Our team will then begin preparing your order, which takes 0-2 business days.

Once your package leaves our facility, you will receive a tracking number via email, allowing you to monitor your shipment in real time.

Delivery Partners
We work with trusted carriers to ensure reliable and efficient delivery. Depending on your location and logistics, your order may be shipped using one of the following providers:

• GO₂ Delivery
• UPS (United Parcel Service)
• FedEx

Carrier selection is determined automatically based on the fastest and most efficient delivery option for your order.

Delivery Timeframes
After dispatch, shipments arrive within 5-9 business days. Please note that this is an estimated timeframe and may vary due to external factors such as weather conditions, carrier delays, or regional logistics.

Shipping Delays
If your order has not arrived within the expected timeframe, we recommend waiting an additional 2–3 business days and checking your tracking information for updates.

If your package is still missing after this period, please contact us at support@kvyzer.com with your order number, and we will investigate the issue for you.

Order Cancellations
If you need to cancel an order, please reach out to us as soon as possible. While we will do our best to accommodate your request, cancellations cannot be guaranteed once processing has begun.

Wrong or Damaged Deliveries
If your order arrives damaged or faulty, please take clear photos and send them to support@kvyzer.com. We will promptly work with you to resolve the issue, whether through replacement or another suitable solution.

Our team will review your case and arrange for a replacement or appropriate resolution as quickly as possible.